Reward Store Terms & Conditions
1. Access to the ROYAL CLUB REWARDS Shop
1.1 ROYAL CLUB REWARDS Shop
The ROYAL CLUB REWARDS Shop is operated by Loylogic ("Shop Operator"). The use of the ROYAL CLUB REWARDS Shop is exclusively for ROYAL CLUB REWARDS members who can enter into legally binding agreements under applicable law. The rules relating to the use of the ROYAL CLUB REWARDS Shop are set out below.
1.2 Acceptance of Terms and Conditions
By accessing the ROYAL CLUB REWARDS Shop website or any website linked to the ROYAL CLUB REWARDS Shop website (“Site”) and making transactions through the ROYAL CLUB REWARDS Shop, specifically by clicking the "I AGREE" and/or similar buttons, you expressly indicate your acknowledgment and acceptance of the rules applicable to the ROYAL CLUB REWARDS Shop and the Privacy & Cookies Policy.
1.3 Acceptance of Electronic Communication
You consent to receive service communications, including purchase confirmation, from the Shop Operator and the independent merchants by email and agree that such electronic communications satisfy any legal requirements that such communications be in writing. If you do not wish to receive service communications, you must stop using the Site and request deletion of your membership – please refer to the Privacy & Cookies Policy for more information.
1.4 Redemption Types
You have the possibility to redeem ROYAL CLUB REWARDS Award Miles (“Award Miles”) when buying rewards from the ROYAL CLUB REWARDS SHOP. For each transaction, you need to use at least one Award Mile.
The rewards consist of any goods or services purchased by you, and sold and distributed by independent merchants who make available such rewards directly to you via the ROYAL CLUB REWARDS Shop.
1.6 Relation between You and Merchant
Every time you purchase a reward via the ROYAL CLUB REWARDS Shop, you directly enter into an agreement with the respective merchant. The Shop Operator only provides the access and the technical platform for you to redeem rewards directly from the merchant. You agree and acknowledge that separate terms and conditions of the relevant merchant will apply to any reward redemptions via the ROYAL CLUB REWARDS Shop. You agree to abide to such applicable terms and conditions, including but not limited to, rules and restrictions on availability, shipment and delivery terms, notification of defects, return and refund policies, money back guarantees and claim for damages. The Shop Operator does not become a party to the transaction between you and the merchant. The Shop Operator strongly recommends that you check the terms and conditions of the merchant available on the Merchant Details tab prior to redeeming any reward.
1.7 Use of ROYAL CLUB REWARDS Shop
You may only use the ROYAL CLUB REWARDS Shop to make noncommercial, legitimate reservations or reward purchases or benefit from other redemption types and shall not use the Site or the ROYAL CLUB REWARDS Shop for any other purposes, including making any speculative, false or fraudulent reservations or reward purchases or other reward redemptions. Rewards on the ROYAL CLUB REWARDS Shop are subject to availability at the time you place the purchase order. By accessing and/or using the ROYAL CLUB REWARDS Shop, you authorize the Shop Operator to consider any person using your information a legitimate user. Rewards can be redeemed only by the ROYAL CLUB REWARDS Shop member personally. Members/legal guardians must ensure that the login details are not used illegally. The Shop Operator bears no responsibility for any consequences of illegal use of the personal details. The Shop Operator reserves the right to terminate membership in cases it deems constitute misuse.
1.8 Restriction on Use
Due to local laws and regulations, the Shop Operator reserves the right to exclude members from certain jurisdictions from making transactions over the ROYAL CLUB REWARDS Shop. By making transactions via the ROYAL CLUB REWARDS Shop, you confirm that you are not breaching any laws in your country of residence regarding the legality of such use. The Shop Operator will not be held responsible (i) for the exclusion of ROYAL CLUB REWARDS Shop members from certain jurisdictions and (ii) if you use the ROYAL CLUB REWARDS Shop unlawfully. If in any doubt you should check with the relevant authorities in your country of residence.
2. Customer Service
For questions related to the products purchased in the ROYAL CLUB REWARDS Shop or to your order, please contact the relevant merchant. For general questions related to the ROYAL CLUB REWARDS Shop and the redemption types, please contact us.
3. Redemption Types
Through this redemption type, you have the possibility to purchase rewards from merchants in exchange for Award Miles, or a combination of Award Miles and cash. For each transaction, the use of at least one mile is mandatory. Please see section 4 below for further details.
4. Reward Payment
When purchasing rewards via the ROYAL CLUB REWARDS Shop, you can pay for such rewards either with Award Miles, or with any combination of Award Miles and cash.
4.2 Payment with Award Miles
You may purchase a reward for such amount of Award Miles as indicated for each reward in the ROYAL CLUB REWARDS Shop, provided that you have sufficient Award Miles available on your account at the time of purchase. Award Miles that are not yet accrued and credited to your account at the time you place the purchase order are not available for reward purchase. Should you not have sufficient Award Miles available at your account at the time of the purchase, or should you prefer to pay only part of the reward in Award Miles, you may pay the difference in cash (by payment card or credit card) in accordance with these terms and conditions. Award Miles are deducted from your account as soon as a reward is purchased.
4.3 Payment by Payment Card or Credit Card
You may pay part of the reward price in cash by credit card. For cash payments by payment card or credit card, a secure Credit Card Internet Gateway Service (with for example 3D Secured) is used. The communication with the payment gateway happens via https. The amount as indicated in the ROYAL CLUB REWARDS Shop for the respective reward will be collected by Shop Operator on behalf of the merchant.
4.4 Conversion Ratio
The amount of Award Miles necessary for the purchase of a reward is determined by the Shop Operator. Shop Operator has the right, at any time and at its sole discretion, to change the amount of Award Miles necessary to purchase a reward. The conversion ratio of Award Miles can differ from reward to reward.
4.5 Conversion into Cash
The conversion of Award Miles into a cash amount and the payment of such cash amount to you or any similar transactions are not possible, not even in the case of return of the reward or services or the cancellation of your ROYAL CLUB REWARDS Shop membership.
4.5 Reclaim of Award Miles
Any rewards purchased by you with Award Miles that have not been properly debited to your account can be reclaimed by the Shop Operator at any time without compensation.
5. Shipping, Handling and Return of Rewards
Regarding shipping, handling, returns or other delivery related matters such terms and conditions as set out in the relevant Merchant Details tab on the ROYAL CLUB REWARDS Shop are exclusively applicable.
Rewards are sent only to the member’s registered address or to such other address as explicitly provided with a specific reward order. Delivery dates cannot be guaranteed and the Shop Operator does not assume any liability for failed deliveries caused by incorrect addresses, absence of the recipient, customs issues, force majeure or other reasons not under reasonable control of the Shop Operator. Please contact the merchant in case of non-delivery of the reward beyond the estimated delivery time stipulated on the order confirmation page. Any non-delivery claims received later than 3 months from order date can no longer be processed.
5.3 Fees & Taxes
The prices on the ROYAL CLUB REWARDS Shop include all taxes and shipping and handling fees of the merchant unless otherwise specified. Nevertheless, for some rewards, you may be charged and may bear in addition local duties and taxes such as for example VAT and/or luxury or customs taxes depending on your local jurisdiction. Please check with your local customs authorities prior to ordering a reward.
5.4 Withdrawal Period
Where required by applicable law, merchants give a 14-day withdrawal period dating from the day on which you received the reward. The withdrawal period shall however always comprise at least 7 working days from the day on which you received the reward. During this period, you have the right to withdraw from the purchase by notifying the merchant and returning the unused and undamaged products in original packaging within 14 days of notifying the merchant to the merchant's address. Rewards returned thereafter can no longer be considered for refund or exchange nor can the Award Miles be refunded unless specified otherwise. There may be no withdrawal period for perishable or customized items or for digital downloads – please refer to the Merchant Details tab on the ROYAL CLUB REWARDS Shop for more details. If the reward is damaged or lost during its return by you to merchant, you are liable to pay for it.
5.5 Return Handling
In case a merchant grants a return period that exceeds any legally required withdrawal period, such terms as set out in the relevant Merchant Details tab in the ROYAL CLUB REWARDS Shop are exclusively applicable. In case of (i) returns in accordance with the applicable terms and conditions of the relevant merchant, or (ii) unsuccessful delivery due to your actual fault (e.g., insufficient or incorrect delivery address or no physical acceptance of reward at delivery address) you may be charged with incurred credit card fees, additional shipping and handling fees, and any other taxes and expenses in connection therewith. You may be required to pay these charges in Award Miles equivalent or cash, depending on the nature of the original redemption transaction.
5.6 Guarantee Period
In case of an existing fault in a reward, such guarantee periods, if any, as set out in the relevant Merchant Details tab are exclusively applicable.
6. Personal Information
6.1 Share of Information
The data collected through the ROYAL CLUB REWARDS Shop is governed by ROYAL CLUB REWARDS Shop Privacy & Cookies Policy which shall be deemed to be incorporated into these Terms and Conditions. In order for the Shop Operator to process any reward purchase transactions or other reward redemptions via the ROYAL CLUB REWARDS Shop, you will have to transmit certain personal information, including your name, home and email address, phone number and, if paid in cash, credit card information. By providing such information you consent to the Shop Operator sharing certain of that information with merchants and third-party providers as necessary to process and complete the required transaction, including but not limited to card fraud screening service providers. Shop Operator shall not be liable for any wrong personal information received or obtained from you.
6.2 Consent to Transfer
You further acknowledge and agree that by providing the Shop Operator with any personal or proprietary information, directly or indirectly through the ROYAL CLUB REWARDS Shop, you consent to the transmission of such personal or proprietary information over international borders as necessary for processing the relevant transactions in accordance with the Privacy & Cookies Policy.
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7. Limitation of Liability
7.1 Contracting Party:
When purchasing rewards through the ROYAL CLUB REWARDS Shop, you enter into an agreement with the relevant merchant of the product, and not the Shop Operator. You expressly acknowledge and agree that merchants are independent contractors and not employees or agents of the Shop Operator. The Shop Operator is not liable for the acts, errors, omissions, representations, warranties or negligence of the merchants. Shop Operator shall not be responsible for or liable to you in connection with any restrictions, qualifications, or other terms and conditions imposed by the merchant on any reward items. As far as permissible by applicable law, the Shop Operator hereby disclaims any product or other liability, whether based on contract, tort, strict liability or otherwise, including without limitation liability for any direct, punitive, special, consequential, incidental or indirect damages, in connection with the rewards provided by any merchant through the ROYAL CLUB REWARDS Shop, including without limitation liability for any act, error, omission, injury, loss, accident, delay or irregularity which may be incurred through the fault, negligent or otherwise, of such merchant and you hereby expressly exonerate the Shop Operator from any liability with respect to the same. To the extent permitted by law, the Shop Operator excludes all liability to you or other person of whatsoever nature in respect of any negligence, willful misconduct, poor service or other breach of obligation arising out of the provision or failure to provide the services by or on behalf of a merchant.
In the unlikely event that a merchant is unable to provide you with the product you have ordered, for example, in the event of a merchant becoming insolvent, the Shop Operator may, but is not obliged to, source an alternative merchant to provide the same or similar product to you. In such case, you agree to the Shop Operator providing your data to the alternative merchant and for such merchant to provide such product to you directly.
7.2 No Warranty
The Shop Operator does not warrant or represent that the content on the ROYAL CLUB REWARDS Shop site or any website linked to the ROYAL CLUB REWARDS Shop Site is complete or up-to-date. The Shop Operator is under no obligation to update any content on the Site. The Shop Operator may change the content on or make improvement or changes of the Site at any time without notice. The information, products, and descriptions of rewards and other services published on the Site or a linked site may include inaccuracies or typographical errors, and to the extent permitted by law, Shop Operator specifically disclaims any liability for such inaccuracies and errors.
7.3 Limitation of Liability
You agree that the Shop Operator and its affiliates and any of its respective officers, directors, employers, or agents will not be liable, whether in contract, tort, strict liability or otherwise, for any indirect, punitive, special, consequential, incidental or indirect damages (including without limitation lost profits, cost of procuring substitute service or lost opportunity) arising out of or in connection with the use of the Site or the ROYAL CLUB REWARDS Shop, or with the delay or inability to use the Site or a linked site, even if they have been made aware of the possibility of such damages. This limitation on liability includes, but is not limited to, the transmission of any virus which may infect your equipment, failure of mechanical or electronic equipment or communication lines, telephone or other interconnect problems, unauthorized access, theft, operator errors, strike or other labor problems or any force majeure. The Shop Operator cannot and does not guarantee continuous, uninterrupted or secure access to the Site or the ROYAL CLUB REWARDS Shop.
7.4 Legal Remedies:
The Shop Operator reserves the right to seek all remedies available at law and in equity for any misuse of the Site or the ROYAL CLUB REWARDS Shop and/or violations of these rules, including the right to block access from a particular internet address and to exclude you from accessing the ROYAL CLUB REWARDS Shop.
8. Copy Rights and Trade Marks
The trademarks, logos and service marks (collectively "Marks") displayed on the ROYAL CLUB REWARDS Shop are the property of the Shop Operator or of the merchant as the case may be. You are prohibited from using any Marks for any purpose including, but not limited to, the use as metatags on other pages or sites on the World Wide Web without the written permission of the Shop Operator or such other party which may own the Marks. All information and content including any software programs available on or through the Site (collectively "Content") is protected by copyright. You are prohibited from modifying, copying, distributing, transmitting, displaying, publishing, selling, licensing, creating derivative works or using any Content available on or through the Site for commercial or public purposes. You take note that one or more patents apply to the features and services accessible via the CLIENT Reward Shop, including without limitation: Loylogic's U.S. Patent No. 7,698,185 and U.S. Patent No. 8,533,083.
9. Confidentiality of Personal Information
Access to and use of password protected and/or secure areas of the ROYAL CLUB REWARDS Shop is restricted to authorized persons only. Unauthorized individuals attempting to access these areas of the ROYAL CLUB REWARDS Shop may be subject to prosecution. You are responsible for maintaining the confidentiality of your personal information, including your account and password, and for restricting access to your computer to prevent unauthorized access to the ROYAL CLUB REWARDS Shop. You agree to accept responsibility for all redemption and other activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform the Shop Operator immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorized manner.
10. Exchange Rates
All exchanges rates displayed on the ROYAL CLUB REWARDS Shop in connection with any reward transactions are under license from XE.com.
11. Terms and Conditions Updates
These terms and conditions may be updated from time to time. Any changes will become effective upon our posting of the Terms and Conditions on the Site. We will provide notice to you if these changes are material and, where required by applicable law, we will obtain your consent. This notice will be provided by email or by posting notice of the changes on the Site.
12. Governing Law
These terms and conditions are governed by the laws of Switzerland. You hereby consent to the exclusive jurisdiction and venue of the courts in Zurich, Switzerland in all disputes arising out of or relating to the use of this Site. As a consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these terms and conditions, including reference to this governing clause, affects your rights as a consumer to rely on such mandatory provisions of local law.
13. Payment Card Transactions
Payment card transactions are processed by Loylogic Inc, Seestrasse 78, 8703 Erlenbach, Switzerland.